Refund policy

We offer store credit for in-store purchases and online orders that are returned within a 15-day timeframe. Extended holiday exchanges are applied for gifts purchased between 11/22-12/24/. The last day for holiday exchanges is 1/25.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thepinescincy.com. Please note that returns will need to be sent to the following address: 

Return shipping costs are the customer’s responsibility. Please note that returns without prior approval will not be accepted.

You can always contact us for any return questions at hello@thepinescincy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. If ordered online, jewelry is also final sale.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Store credit is issued for returns made within 15 days. For questions, contact us at hello@thepinescincy.com.